1. Introduction
The East London Industrial Development Zone ("ELIDZ") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information across all ELIDZ digital platforms.
This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
2.1 Account Information
- Email address
- Password (stored as an encrypted hash — never in plain text)
- Account creation date and last login
2.2 Profile Information (on connected platforms)
- Full name, date of birth, gender
- Contact details (phone number, address)
- Professional information (CV, qualifications, work experience)
2.3 Usage Data
- IP address and browser type
- Pages visited and actions taken
- Login timestamps and session data
3. How We Use Your Information
- To create and manage your ELIDZ account
- To authenticate your identity across connected ELIDZ platforms
- To send account-related emails (verification, password reset)
- To improve and secure our services
- To comply with legal obligations under South African law
We do not sell your personal information to third parties.
4. Information Sharing
Your information may be shared with:
- Connected ELIDZ Platforms — your user ID and email are shared with ELIDZ applications you log into
- Service Providers — trusted providers who assist in operating our services (e.g. email delivery, cloud hosting) under strict confidentiality agreements
- Legal Authorities — when required by law or to protect the rights and safety of users
5. Data Security
We implement industry-standard security measures to protect your data:
- Passwords hashed with bcrypt — never stored in plain text
- JWT tokens with expiry for session management
- HTTPS encryption for all data in transit
- Isolated authentication database separate from application data
- Regular security audits and monitoring
Your authentication data is stored in a dedicated, isolated database accessible only by the ELIDZ Auth server.
6. Cookies & Sessions
We use session cookies to maintain your login state across ELIDZ platforms. These cookies:
- Are essential for authentication and cannot be disabled
- Expire when you log out or after 24 hours of inactivity
- Do not track your activity outside of ELIDZ platforms
7. Your Rights (POPIA)
Under POPIA, you have the following rights regarding your personal information:
Access
Request a copy of your personal data
Correction
Request correction of inaccurate data
Deletion
Request deletion of your account and data
Objection
Object to certain processing of your data
To exercise any of these rights, contact us at privacy@elidz.co.za.
8. Data Retention
We retain your account data for as long as your account is active. If you request deletion, your data will be removed within 30 days, except where retention is required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform. Continued use of ELIDZ services after changes constitutes acceptance.
10. Contact Us
For privacy-related queries or to exercise your rights:
- Privacy Officer: privacy@elidz.co.za
- General: info@elidz.co.za
- Address: East London Industrial Development Zone, East London, Eastern Cape, South Africa
- Phone: +27 (0) 43 702 8200